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No fault requirement, no referral, no forms to chase — just your claim number. ICBC pre-approves treatment in the first 12 weeks after a crash, and we bill them directly.
ICBC · Motor vehicle injury
In the first 12 weeks after a motor vehicle accident, ICBC pre-approves a set number of sessions across three disciplines here. You don't need to be found at fault, and you don't need a doctor's referral.
Your sessions
Pick your treatment type and slide to how many sessions you've already used. The number left is what ICBC has pre-approved for the remaining weeks of the 12-week window.
✓Sessions still available to you
Sessions already used4
21physiotherapy sessions pre-approved and still unused
Indicative only. Pre-approval applies to treatment delivered in the first 12 weeks, and your adjuster confirms the exact number remaining.
Before you come in
How it works
Four steps, most of them handled with a single phone call.
Call ICBC or report online. You'll be assigned a claim number and an adjuster — this is what starts your pre-approved sessions.
No referral required. We take your claim number and book your first assessment, usually within a day or two.
A practitioner examines how you're moving, what's been injured and how it's affecting you, then builds a treatment plan across the disciplines that fit.
You attend your sessions and we bill ICBC as you go, within the pre-approved counts. If more treatment is needed past 12 weeks, we request approval from your adjuster.
Common after a collision
Disciplines
Physiotherapy, chiropractic and massage therapy each carry their own pre-approved session count in the first 12 weeks. If your recovery calls for acupuncture, kinesiology or another discipline here, we can request approval from your adjuster.
No. ICBC's pre-approved sessions are available regardless of who caused the crash. You just need a claim number.
No. You can call us directly with your ICBC claim number and book your first assessment — no referral required.
Treatment can continue with your adjuster's approval. Your practitioner documents your progress and requests further sessions if you still need care.
For ICBC-covered treatment, we bill ICBC directly using your claim number. You shouldn't need to pay out of pocket for pre-approved sessions.
Yes. Some people combine ICBC coverage with an extended health plan for treatment outside the pre-approved scope. Bring both your claim number and your insurance details and we'll sort out the billing.
As soon as you can. Symptoms like whiplash and headaches often build over the days after a crash, and starting treatment early tends to shorten recovery.
Call your claim number in and we'll get your first assessment booked, usually within a day or two.